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Living on the edge in a CPG world.

Archives for: Analytics

In recent years I’ve been paying more and more attention to writing – articles, blog posts, even fiction – which wrestles with the near-future world economy, technology and the evolution of business and the nature of work. Writers such as Cory Doctorow and William Gibson, to name a couple, are prominent contributors on these topics. So, bear with me. I’m going to nerd out a bit on this, but I promise I’ll bring it back to Marketing and Analytics in the end.

There’s an ongoing discussion of whether massive societal changes will follow from some kind of (admittedly debatable) Singularity. Whether or not such a fundamental turning point is imminent, there are plenty of interesting things occurring right now which indicate bigger shifts … if we know where to look. A recent article in Fast Company related to these topics caught my attention. One interesting section:

This is the moment for an explosion of opportunity, there for the taking by those prepared to embrace the change. At the turn of the 20th century… those accustomed to the agrarian clock of sunrise-sunset and the pace of the growing season were forced to learn the faster ways of the urban-manufacturing world. There was widespread uneasiness about the future, about what a job would be, about what a community would be. Yet from those days of ambiguity emerged a century of tremendous progress.

The main theme of the article is that agility matters. It’s probably more important to be agile now than at any time in history. But this situation is not only, or even necessarily, negative or threatening. It’s more about being able to make the absolute most/best of any given scenario. I would argue that this holds not just at a macro level for technology, economics and culture. It’s also time to start thinking about what this means for marketing.

Last week on its developers blog, Twitter announced that it has stepped up its analytics offerings and will soon make available a very interesting set of capabilities. While arguably overdue, this is still exciting.

According to the blog post, the new platform will provide three key benefits:

  • Understand how much your website content is being shared across the Twitter network
  • See the amount of traffic Twitter sends to your site
  • Measure the effectiveness of your Tweet Button integration

Mike O’Toole, Director of Analytics, co-authored this post with Amie Ley.

Over the past few years, we’ve made great strides in building our clients’ social media communities. Fan acquisition on Facebook, follower growth on Twitter and channel subscribers on YouTube were key success metrics. But recently, the tides have shifted and now we’re focusing our efforts more toward engagement and activation. How do you keep these hundreds of thousands of fans you’ve amassed interested in your brand? How do you get them to engage with you and get involved in a deeper brand experience? One simple way we’ve managed to keep the interest of our clients’ fans is by creating stellar editorial calendars – a monthly arsenal of wall posts that elicit feedback and fuel engagement within the community.

So, the question remains – how do you create a month’s worth of relevant, interesting and valuable content? At SBA, it’s 50% creativity and 50% science. We’ve taken a deep dive on each of our brands to determine which posts catch fire, while others fizzle out.

There’s an interesting story about Benoit Mandelbrot, the well-known French-American mathematician, which always struck me as a lesson on the value of picking our heads up from our day-to-day work. In the early 1960s, Mandelbrot was at Harvard to speak about his economic research on income distribution. Before his presentation, he walked by an office and noticed a graph on a blackboard which resembled a key visualization from his own research.

After some quick investigation, it turned out that the graph was not only unrelated to his presentation, it had nothing to do with his subject matter (income variation) at all! In fact, it had to do with the price fluctuations of cotton. This realization set him off on a long and fruitful academic investigation of the dynamics underlying unrelated systems and laid the groundwork for his most well-known mathematical contribution, fractal geometry.